Shipping policy

Shipping Policy

Order Processing

Once you place an order, please allow 1–3 business days for us to process and prepare your order for shipment. During peak periods, processing may take slightly longer.

After your order is processed, you will receive a shipping confirmation email with tracking information.

Shipping Time

We currently ship to the United Kingdom.

Estimated delivery time:

United Kingdom: 5–8 business days

Shipping times may vary depending on logistics conditions, customs clearance, and holiday periods.

Shipping Delays

While we work hard to deliver your order as quickly as possible, delays may occur due to factors beyond our control such as:

  • Weather conditions

  • Public holidays

  • High demand periods

  • Carrier delays

If your order is delayed, we appreciate your patience and understanding.

Order Cancellation

You may cancel your order within 12 hours of placing it. After this period, your order may already be processed and cannot be cancelled.

To request a cancellation, please contact our support team.

Incorrect Address

If you entered an incorrect shipping address, please contact us within 12 hours of placing your order so we can update the details before the order is shipped.

We cannot guarantee address changes after the order has been processed.

Damaged or Lost Packages

If your item arrives damaged or defective, please contact us within 48 hours of receiving the product with:

  • Your order number

  • A photo of the damaged item

We will review the case and arrange a replacement or refund if applicable.

Contact Us

If you have any questions regarding your order, please contact our support team and we will respond within 24 hours.