Refund policy

Return & Refund Policy – Beauty Glamour

At Beauty Glamour, we want you to love every purchase you make with us. If you are not completely satisfied with your order, we are here to help.

Returns

We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and unworn

  • With original tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at beauty.glamour.co.uk@gmail.com.

If your return request is approved, we will provide detailed instructions on how and where to send your package. Please note that returns sent without first requesting approval will not be accepted.

If you have any questions regarding returns, you can contact us anytime at beauty.glamour.co.uk@gmail.com.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personal care products (such as opened beauty or skincare items)

  • Custom or personalized products

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us at beauty.glamour.co.uk@gmail.com.

Please note that we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to receive the item you want is to return the original item first. Once your return is approved, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify, the item must still be:

  • Unused

  • With tags attached

  • In its original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that banks or credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at beauty.glamour.co.uk@gmail.com.